Helping Happy Grow
in St. Louis, Missouri

We have been with Loyalty for 6 years and have been satisfied overall. Our lawn was beautiful this year until our last treatment. Two days after, our grass started visibly browning in patches all over the front and back. We had rain since the treatment and the hot weather had just started. I called the office and someone came out to look. He stated, as we assumed, the chemical treatment was mixed poorly and burnt the grass. I told him I wanted to hear from management how they were going to make this good. He took pictures to pass on to them and scheduled a follow up. He did come back and said our lawn was looking great. Never any follow up from management. Absolutely no concern for their customers. We are leaving but wanted to alert people who might be considering this company. Pictures attached from today. 9/23/2026 update We finally heard from a manager. He was great! His name is Rich Dalton. He contacted us a few weeks ago and told us the plan for fixing our lawn. Today they seeded and aerated our lawn and we are very confident our lawn will be back to normal by Spring. I am changing the rating based on Rich’s follow and and we will stay with Loyalty Lawn Care.

I wasn’t home when work was done but the lawn looked well aerated and seeded.