Frequently Asked Service Related Questions
Who should I call if I have questions about my account or service?
Our Happiness Heroes are ready to help! You can reach us Monday-Friday from 8:30am-5:00pm by calling (636) 498-0100 or emailing at firstname.lastname@example.org.
Do you require a contract?
No, we do not require any contracts. You are welcome to cancel your services at any time, we just ask that you please notify us via phone call or email. However, it is important to note that your services do automatically renew from season-to-season for your convenience, unless we are notified otherwise.
How can I pay for my services?
We have digital invoicing linked through your after-service emails. You can also register your customer account portal and view your account, service history, pay invoices or add new services by visiting our website.
Do you perform mowing and irrigation work?
No, we prefer to focus on the health aspect of your lawn and landscaping. We do not perform routine mowing or irrigation repairs. However, routine mowing and watering are recommended to maintain the optimal health of your turfgrass.
Do you offer any additional core services?
We are so glad you asked. Yes, we offer routine fertilization and weed control, tree and shrub care, mosquito barrier services, as well as outdoor pest control. We also offer a few one-time services. Check out our website, give us a call or email us at email@example.com anytime for more information if any of these additional services may suit your needs!
When will I receive my first service?
Depending on the service(s) you signed up for, you can expect to be treated on our next upcoming round. You will receive a notification from our team when your first service has been scheduled. If you have any questions prior to your service, please don’t hesitate to reach out.
What if I notice a problem between treatments?
Nature happens! If you notice anything of concern on your lawn or property in between visits, please give us a call! We are happy to come out for a service call to diagnose the problem.
*If free service calls are not included in your package, our Happiness Heroes will notify you of any additional charges prior to the service.
What if I am not going to be home on a scheduled service day?
That’s no problem! You will receive an email notification letting you know that we visited your property and what treatments were performed. Your technician will also include any notes or concerns regarding your property that you should be aware of. If you have any questions regarding a treatment, don’t hesitate to reach out.
What if my pets are out?
We love your furry friends, too! Please let us know if you have a pet such as a dog who is commonly outside. We will note it on your account. For the safety of your pets and our technicians, we ask that they are inside during the treatment and remain off the lawn until the treatment has dried. If the service permits and your pet is not aggressive, we may be able to perform service. However, if the technician’s discretion is not favorable to treatment when your pet is left outdoors, we will skip your property and reschedule you the next time we are in the area.
Other Common Questions
Is fertilizer important for my lawn?
Fertilizer is important to maintain the health and vigor of your lawn. A well-fertilized lawn is better at preventing weed infestation. It also prevents drought and disease. A thick and healthy lawn produces oxygen, which has a positive effect on the environment. It enhances ground water quality, cools the air during hot weather, and traps urban dust and pollution. It also provides a safer playing surface. All of this, plus just adding an overall better look at feel to your lawn and landscape. So, yes, we recommend fertilizing your lawn on an appropriate schedule throughout the year.
Who is responsible for registering pesticides in the United States?
In order for a pesticide to be used in the United States, it must be registered by the EPA and various state departments such as the State Department of Agriculture. The EPA receives its authority to register pesticides under the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). Pesticides can also be regulated at state-level under FIFRA and state specific pesticide laws. States have the authority to place more restrictive requirements on pesticides than the EPA. Pesticides must be registered both by EPA and the state before distribution within that state. The safety and effectiveness of each pesticide product is thoroughly evaluated by agency toxicologists to ensure products meet strict safety standards. Pesticides are often subject to more testing than pharmaceutical drugs. It is important to hire professional applicators who are highly trained and adhere to all state regulations concerning pesticide use.
Are my children or pets at risk after an application?
The safety of your family and pets are the utmost importance to us. We send a trained, professional technician to your property to apply all of your services safely and effectively. We do ask that you always follow the written instructions for product application and remain off a treated lawn until it has dried. Once dry, the potential for contact with the product becomes practically nothing. When a weed control product is applied to a lawn, it dries very quickly to the target area. After a product has dried on the surface of plants, residue transfer is highly unlikely. After the treatment has dried, you are free to go about your normal routine.
Can I buy the products that you use in the store?
There are some good OTC products on the market, however they would only allow you to do about 60% of what our lawn care teams can assist you with. Most of the products that we use are for “professional use only” and you need to be licensed to have access to them. These products help us take care of the more difficult-to-control weeds or they deliver longer lasting disease control than the OTC products that are available to consumers. Hiring a lawn care professional gives you access to our knowledge and expertise in addition to the products we use.
How long do I need to wait to mow my yard?
For best results, we would recommend that you delay mowing 1-2 days after a lawn care treatment has been performed. If not, please water in the treatment prior to mowing. During peak season, we recommend mowing on a weekly basis.
What height should I mow the grass?
Mowing your lawn at the appropriate height makes a big difference in its overall health.
Cool Season Grass
- Cut Tall Fescue 3” to 4”
Warm Season Grass
- Bermuda 0.75” to 1.25”
- Hybrid Bermuda 0.5” to 1.0”
- Zoysia 1” to 2.5”
- Centipede 1” to 2”
How often should I water my lawn?
Your lawn needs 1” to 1-1/2′′ of water weekly. If Mother Nature has not been providing adequate rainfall, be sure to supplement with your own watering. Here are some telltale signs of oncoming drought stress:
- Areas near concrete sidewalks or asphalt, under large trees and on slopes may look dark, silvery or smoky with a blue-green haze. In extreme cases the lawn appears yellowish and clearly dehydrated.
- Footprints or lawn mower wheel marks are not springing back quickly after they are made. Regular, deep watering is better than daily light sprinklings. Deep watering and allowing the lawn to dry out between watering will force the roots to penetrate deeper in search of moisture. A simple rain gauge will help you determine if your lawn is getting enough water. They are inexpensive and can be purchased at any hardware store.